Frequently asked questions
If I upgrade my internet connection to a higher bandwidth, does Cydex charge more for using more higher bandwidth?
No, if you own your Cydex Server, there is no extra charge if you increase your internet bandwidth, it will just fully utilities it.
Do I need a dedicated internet line for Cydex?
No, just normal open internet connection will do. If you want a standalone line for Cydex, it is also possible.
Cydex client always automatically download packages when I launch the application, can I change that to manual download?
Yes, this options is available in preferences, you can turn off auto download. Auto download as default will just make the workflow faster even if you are away from you computer.
I am increasing the storage capacity for Cydex Server, does Cydex charge more for using more storage?
No, we don't charge extra storage if you own your Cydex Server and storage.
Can I setup a folder that Cydex can auto send files to specific persons?
Yes, a new features in Cydex 2.x, you can setup "Portal", and it will appears as a watch folder with designated receiver(s). When new files are added into the folder, Cydex will automatically send the files.